Contact Us

0800 500 115
8.30am – 5.00pm weekdays
0800 882 582
8.30am – 5.00pm weekdays
0800 473 000 8.30am – 5.00pm weekdays
PO Box 90184 Victoria Street West, Auckland 1142
+64 9 354 2974
W: +64 9 354 2923

Allianz Assistance / Travel Insurance Event Insurance / Student Insurance
+64 9 486 0048
0800 630 117
Level 3, 1 Byron Avenue Takapuna, Auckland 0622
W: +64 9 354 2913
PO Box 515 Auckland
W: +64 9 354 2946
+61 2 8258 5032

Postal Address

P O Box 794, Auckland

Physical Address

Level 11, Tower 1, 205 Queen Street, Auckland, 1010





Fraud Reporting

To report suspected fraud please click here.

What happens if you have a complaint?

Disputes are not an everyday occurrence at Allianz; we strive to do things the right way.
Sometimes though, differences do occur, and when this happens, our aim is to resolve them as amicably and quickly as possible.

Allianz is a signatory to and participates in the Fair Insurance Code.

If you make a complaint to us, we will:
  • Acknowledge receipt of your complaint within three working days and commence an investigation.
  • Send you written advice within 10 working days about the progress or outcome of your complaint.
  • Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered and they will tell you if this is the case.

To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - or you can contact them as follows:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Freephone: 0800 347 257

Allianz New Zealand is a member of the Insurance Council of New Zealand and supports the Fair Insurance Code.