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Contact Us

Enquiry TypePhone Number / EmailHours
Allianz New Zealand0800 500 115 or info_nz@allianz.co.nz8.30am - 5.00pm weekdays
After hours emergency claims assistance
(Cunningham Lindsey)
0800 800 270 24 hours, 7 days
Car and building glass replacement (Smith and Smith NZ) 0800 80 90 80 24 hours, 7 days
Club Marine New Zealand0800 88 2582 or
nzclub@clubmarine.co.nz
8.30am - 5.00pm weekdays
Allianz Global Assistance
Travel Sales enquiries
Travel Claims enquiries
enquiries@onlinetravelinsurance.co.nz
0800 630 117
travelclaims@allianz-assistance.co.nz
8.30am - 5.00pm weekdays
Hunter Premium Funding 0800 473 000 or
kerryj@hpf.co.nz
8.30am - 5.00pm weekdays

Postal Address

P O Box 794, Auckland

Physical Address

Level 11, Tower 1, 205 Queen Street, Auckland, 1010

 

 

 

 


Fraud Reporting

To report suspected fraud please https://allianz.tod.net.au/incidents/new/a42fa07badf0324a92fdcfbfc858eb5c/" target="_blank">click here.

What happens if you have a complaint?

Disputes are not an everyday occurrence at Allianz; we strive to do things the right way.
Sometimes though, differences do occur, and when this happens, our aim is to resolve them as amicably and quickly as possible.

Allianz is a signatory to and participates in the Fair Insurance Code.

If you make a complaint to us, we will:
  • Acknowledge receipt of your complaint within three working days and commence an investigation.
  • Send you written advice within 10 working days about the progress or outcome of your complaint.
  • Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered and they will tell you if this is the case.

To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - http://www.fscl.org.nz/ or you can contact them as follows:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Freephone: 0800 347 257
Email: info@fscl.org.nz