Allianz New Zealand doesn’t issue or manage Travel or Medical Insurance. For all Travel or Medical Insurance policy claims or queries, see Allianz Partners.
Get in touch
Contact us
Notifying us of a claim
Call us on 0800 500 115 or send your claim to your broker. We’ll keep you or your broker updated on the progress of your claim.
What happens if you have a complaint?
In the event you aren't happy with our products or services, we aim to resolve any disagreements as amicably and quickly as possible.
If you make a complaint to us, we'll:
- Acknowledge receipt of your complaint within five business days of receiving your complaint
- Give you the name and contact details of the person handling your complaint and refer to our internal dispute resolution process.
- Investigate your complaint if you request it.
- Respond within 10 business days from when we have received all the information we need to determine your complaint. If we need more information, we may agree a reasonable timeframe with you.
- Update you at least every 20 business days, or another timeframe we agree with you, until your complaint is resolved.
If we're unable to resolve your complaint, we'll.
- Send you written advice within two months.
- Advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered, and they will tell you if this is the case.
To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website or contact them at:
Financial Services Complaints Limited
P.O. Box 5967
Wellington 6140
Phone: 0800 347 257
Allianz New Zealand is a member of the Insurance Council of New Zealand and supports the Fair Insurance Code.